That's importantPrivacy Statement
1. Overview: Data Privacy
As operators of this website, we take the protection of your personal data very seriously. Personal data are all data with which you can be personally identified. We therefore always treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.
The following information applies to our website operated under the top-level domain www.tourliebhaber.de and provides a simple overview of what happens to your personal data when you visit us there.
When you use this website, various personal data is collected.
SSL- bzw. TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as requests you send to us.
You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
If the SSL or TLS encryption is activated, the data that you transmit to us cannot be read by third parties.
Nevertheless, we would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.
Who is responsible for the data precessing on this website?
The controller for processing personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).
Controller for the data processing on this website is:
Telefon: 089 / 21538640
If you have any questions regarding data protection, please do not hesitate to contact us at any time.
How do we collect your data?
Your data is collected first of all when you communicate them to us. This can be data that you enter in a contact form, for example.
Other data is automatically collected by our IT systems when you visit the website. These are mainly technical data (e.g. internet browser, operating system or time of the page call). This data is collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure that the website is provided without errors. Other data can be used to analyse your user behaviour.
What data subject rights do you have regarding your data?
You have the right to receive assess information about the origin, recipient and purpose of your stored personal data free of charge at any time.
You also have the right to demand the correction, blocking or deletion of this data.
In addition, you have the right to demand under certain circumstances the restriction of the processing of your personal data.
In addition, you have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to yourself or – insofar as this is technically feasible – to a third party in a common, machine-readable format (right to data transferability).
If we process your personal data on the basis of your consent, you can withdraw this consent at any time. An informal notification to us is sufficient for this purpose. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
Furthermore, you have the right of appeal to a data protection supervisory authority.
2. Data collection on our website
The provider of this website automatically collects and stores information in so-called server log files, which your browser automatically sends to us. In order to be able to load and view the website, the following personal data is processed:
- Browser type and browser version
- Operating system used
- Referrer URL
- Hos tname of the accessing computer
- Time of the server request
These data are collected on the basis of Art. 6 para. 1 (f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of his website. For this purpose, the server log files must be recorded. Within the scope of this purpose, the aforementioned data will only be temporarily stored for the duration of the loading process of the website. Further storage does not take place.
Communication via this website
On our website you have various possibilities to contact us:
You can send us requests, news and messages via the contact form or via our LiveChat and the feedback function we offer. If you contact us, your details, including the contact data you provide, will be stored by us for the purpose of processing your request and in the event of follow-up questions and will be used exclusively for these purposes.
The processing of this data is either based on Art. 6 para. 1 (b) GDPR, if you contact us as an interested party or customer in connection with the initiation or execution of a contract.
In addition, Art. 6 para. 1 (f) GDPR can be considered as the legal basis, if your request refers to one of our partner companies or to a service (travel, event or other activity) used by one of our partner companies, which you became aware of through this website. In these cases we or the respective partner company have a legitimate interest in answering your inquiry to your satisfaction. For this purpose it is necessary to process the personal data you have provided us with.
The personal data provided by you will only be stored for as long as is necessary to process your inquiry and then deleted.
Anything to the contrary will only apply if you request us to delete the data at an earlier point in time and/or if legal regulations – in particular retention periods – prevent deletion and/or we are entitled to store the data for a longer period of time for other reasons – for example to secure the assertion, exercise or defence of legal claims. In particular, we will store your data that we have collected for the purpose of processing the contract for the duration of the contract. After expiry of this period, we shall retain the information required under commercial and tax law for the contractual relationship for the legally specified periods. For this period, the data will be processed again solely in the event of a review by the tax authorities. Retention periods of 6 to 10 years apply among other things.
Since we are always striving to constantly improve our service, we have a great interest in finding out how satisfied you are with our service and how you like our website. For this purpose, we collect the following personal data as part of our customer feedback:
- Your customer satisfaction rating
- Your message
- Your IP address.
We process the transmitted data in accordance with Art. 6 (1) lit. f GDPR.
After the transmission of your satisfaction rating, it will be stored by us without your IP address. Should there be a personal reference based on your message, we will store your data for a maximum of 6 months.
Request by e-mail or telephone
If you contact us by e-mail or telephone, your inquiry including all personal data (name, inquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data to third parties without your consent.
The processing of this data is either based on Art. 6 para. 1 (b) GDPR, if your inquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures.
In addition, Art. 6 para. 1 (f) GDPR can be used as a legal basis if your enquiry relates to one of our services (travel, event or other activity) or that of one of our partner companies, which came to your attention via this website. In these cases we or the respective service partner have a legitimate interest in answering your request to your satisfaction. For this purpose it is necessary to process the personal data you have provided us with.
The personal data provided by you will only be stored for as long as is necessary to process your inquiry and then deleted.
Anything to the contrary will only apply if you request us to delete the data at an earlier point in time and/or if legal regulations – in particular retention periods – prevent deletion and/or we are entitled to store the data for a longer period of time for other reasons – for example to secure the claim, exercise or defence of legal claims. In particular, we will store your data that we have collected for the purpose of processing the contract for the duration of the contract. After expiry of this period, we shall retain the information required under commercial and tax law for the contractual relationship for the legally specified periods. For this period, the data will be processed again solely in the event of a review by the tax authorities. Retention periods of 6 to 10 years apply.
Viewing travel and ticket offers on this website
All travel and ticket offers presented on this page are offers from third parties over which we have no influence.
If you click on an offer, you will be forwarded to the website of the respective tour operator. If you book a trip there or purchase a ticket for an event or other activity, a contractual relationship is established exclusively with the respective organiser. We do not process any of your personal data that you enter on the website of a tour operator in the course of booking a trip or purchasing a ticket.
It is only recorded that you have reached the organiser’s offer via an advertisement on our website which is linked to the organiser’s website. This is done either by us or the respective organiser or through a so-called affiliate network. For this purpose, so-called cookies may be stored on your end device (see the explanations on cookies below).
No personal data is collected when you access the site via an affiliate network. You will find detailed information on how the affiliate networks with which we cooperate work under point 3 below. Affiliate program TradeTracker and Tradedoubler.
Partner program for tour operators and companies from the travel and tourism industry
In order to assess your registration request and to provide you with the benefits of our partner program, we collect and process the following personal data as part of the registration process:
- Name or company of the tour operator
- Contact person of the tour operator
- Your address
- e-mail address
- Website address
- Phone number
- If applicable, your message.
The collection of this information is necessary to provide you with the services of our partner program. The legal basis for data processing is Art. 6 para. 1 lit. b GDPR.
Storage period: We store your data, which we have collected for the purpose of processing the contract, for the duration of the contract as well as until the expiry of the statutory or, taking into account any contractual warranty rights to be observed. After expiry of this period, we retain the information required by commercial and tax law relating to the contractual relationship for the periods specified by law. For this period, the data will be processed again solely in the event of an audit by the tax authorities.
We want to design our website in the best possible way. Therefore, like many other website operators, we sometimes use so-called cookies.
Cookies are small text files that are stored on your computer and saved by your browser. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies do not damage your computer and do not contain viruses. With cookies we collect data, such as your IP address, the browser you use or the operating system you use. With the information contained in the cookies, we can make navigation easier for you and enable the correct display of our websites. Under no circumstances will the data we collect be passed on to third parties or linked to personal data without your consent.
Depending on their purpose and function, the following categories of cookies are used:
Session cookies are deleted after closing your browser.
These cookies are necessary for the proper operation of our website. The legal basis for the use of the aforementioned cookies is regularly Art. 6 para. 1 (f) GDPR. According to this, the processing of your personal data is permissible on the basis of a balancing of interests in order to safeguard our legitimate interests in presenting the contents of our website without technical errors.
Preference cookies remain stored on your device for a certain period of time or until you delete them. These cookies enable us to recognize your browser the next time you visit us.
In particular, these cookies enable this website to remember information you have provided, such as your preferred language or the region from which you are surfing this website. The legal basis for the use of the above-mentioned cookies is regularly Art. 6 para. 1 (f) GDPR. How long the cookies remain stored can be seen in each individual case in this data protection information below.
Statistics and marketing cookies
These cookies give us information about the behaviour of the users of this website. They record data on the access to this website and thus enable us to continuously improve our offer and adapt it to your expectations.
Your consent is required for this in the sense of Art. 6 para. 1 (a) GDPR. The data is usually deleted after 6 months.
This website is managed with the content management system WordPress. This was or is adapted to the specific requirements of this website with special auxiliary programs (so-called plugins). These plug-ins can exceptionally also process personal data or place cookies on your end device, which collect and process personal data.
In these cases, the processing of your personal data is permitted in accordance with Art. 6 para. 1 (f) GDPR, based on a weighing of interests to safeguard our legitimate interests in presenting the contents of our website securely and technically error-free. The data is usually deleted after 6 months.
In addition, the behaviour of the visitors to this website is analysed and the website is optimised with regard to the interests and needs of the visitors. The legal basis for this data processing is Art. 6 para. 1 (a) GDPR. As a rule, the data is deleted after 6 months.
3. Affiliate-programmes Tradedoubler and TradeTracker
This website uses the affiliate programmes of TradeTracker Deutschland, Uhlandstr. 26, 22087 Hamburg („TradeTracker“) and TradeDoubler GmbH, Herzog-Wilhelm-Straße 26, 80331 München (“TradeDoubler”)
TradeTracker und TradeDoubler store cookies on the end devices of visitors to this website in order to document bookings and purchases made via this website with our partner companies.
These cookies serve the sole purpose of correctly allocating the success of an advertising medium and the corresponding billing within its network. Personal data is not collected, processed or used by Tradedoubler or TradeTracker. A cookie only contains information on when a particular advertising medium was clicked on by an end device. In the Tradedoubler and TradeTracker tracking cookies, an individual numerical sequence, which cannot be assigned to the individual user, is stored, with which
- the publisher (in this case TOURLIEBHABER),
- the partnerprogram of an advertiser (organizer of trips and events) and
- the time of the user’s action (click or view)
TradeTracker und TradeDoubler also collect information about the device from which a transaction is executed, e.g. the operating system and the calling browser.
The storage of “Tradedoubler” cookies” and “TradeTracker cookies” is based on Art. 6 para. 1 (a) GDPR.
As a rule, the data is deleted after billing, but no later than 6 months after the collection.
Further information on data processing by Tradedoubler and TradeTracker can be found here (in particular under Section 2.3):
4. Analyse-Tools und Werbung
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”, which enable an analysis of your use of this website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
The storage of Google Analytics cookies and the use of this analysis tool will only take place with your express consent on the basis of Art. 6 para. 1 (a) GDPR.
If you allow us to use tracking cookies with your prior consent, the following cookies may be used on our websites:
_ga: This 2-year cookie used for Google Analytics is used to collect analysis data on our users.
_gat: This 10 minute valid cookie used for Google Analytics is used to limit the request rate.
_gid: This one-day cookie used for Google Analytics is used to distinguish between users.
We have activated the IP anonymization function on this website. This means that your IP address will be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before it is transmitted to the USA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide us with further services related to the use of the website and the internet. The IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google.
You can prevent the storage of cookies by adjusting your browser software accordingly. In addition, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
Right to object
You can prevent the collection of your data by Google Analytics by clicking on the following link:
deactivate google analytics
Demographic characteristics in Google Analytics
This website uses the “demographic features” function of Google Analytics. This allows reports to be generated that contain information about the age, gender and interests of the site visitors. This data comes from interest-based advertising by Google as well as from visitor data from third parties. This data cannot be attributed to any specific person. You can disable this feature at any time by changing the ad settings in your Google Account, or generally prohibit Google Analytics from collecting your information as described in the “Opting out of data collection” section.
5. Plugins und Tools
Our website uses plugins from the YouTube page operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
When you visit one of our sites equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.
Furthermore, YouTube can store various cookies on your end device. With the help of these cookies, Youtube can obtain information about visitors to our website. This information is used, among other things, to gather video statistics, improve the user experience and prevent fraud. The legal basis for this is Art. 6 para. 1 (f) GDPR.
The cookies remain on your end device until you delete them.
If you are logged in to your YouTube account, you allow YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.
The legal basis for this is Art. 6 para. 1 (a) GDPR.
This website uses the social media channel Pinterest. The provider is Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”).
When you visit one of our sites equipped with a Pinterest plug-in, a connection is established to Pinterest’s servers. This tells the Pinterest server which of our pages you have visited.
Furthermore, Pinterest may store various cookies on your terminal device. These cookies enable Pinterest to obtain information about visitors to our website. This information is used, among other things, to collect statistics, improve user-friendliness and prevent fraud. The legal basis for this is Art. 6 para. 1 (f) GDPR.
The cookies remain on your end device until you delete them.
If you are logged into your Pinterest account, you enable Pinterest to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your Pinterest account.
This site uses the map service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of an attractive presentation of our online offers and to make it easy to find the places we have indicated on the website. After weighing up the interests involved, this represents a legitimate interest for us as the operator of this website in the sense of Art. 6 para. 1 (f) GDPR.
We use Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
The purpose of reCAPTCHA is to check whether the data input on our websites (e.g. in a contact form) is done by a human being or by an automated program. For this purpose, reCAPTCHA analyses the behaviour of the website visitor on the basis of various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For analysis purposes, reCAPTCHA evaluates various information (e.g. IP address, time spent on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.
The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place.
The data processing is based on Art. 6 para. 1 (f) GDPR. The website operator has a legitimate interest in protecting his web offers from abusive automated spying and from SPAM, based on a weighing up of the interests involved.
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